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Refund Policy

Refund Policy
Effective Date: April 22, 2024

At SmartHand, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund policy under the following conditions:

1. Eligibility for Refunds

A refund may be issued if:

  • The item received is defective, damaged, or incorrect.
  • The product does not match the description provided on our platform.
  • The order is canceled before shipment.
  • The product is returned in its original condition within the allowed return period.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable goods (e.g., fresh groceries, meats, and other food products).
  • Items that have been used, altered, or are not in their original condition.
  • Digital products or gift cards.
  • Items purchased during clearance sales or with special discounts (unless defective or damaged).

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact our support team at support@smarthand.com within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and photographic evidence if applicable.
  3. Our team will review your request and notify you of the approval or rejection of your refund.

4. Return Process

  • If a return is required, you will receive return instructions and a shipping address.
  • The customer may be responsible for return shipping costs unless the item was defective or incorrect.
  • The item must be returned within 14 days of the refund approval.

5. Refund Method

  • Approved refunds will be processed within 7–14 business days.
  • The refund will be issued to the original payment method used during the purchase.
  • Processing times may vary depending on your bank or payment provider.

6. Order Cancellations

  • Orders can be canceled before they are shipped for a full refund.
  • If an order has already been processed or shipped, it may not be eligible for cancellation.

7. Contact Us

For any refund-related inquiries, please contact us at support@smarthand.com.

By making a purchase on SmartHand, you agree to this Refund Policy.